Turn off the water if you can do so safely
Use the appropriate shutoff valve only if you know how to reach it safely. If the leak is near wiring or electrical devices, do not enter wet areas or touch equipment; contact qualified help.
Protect people and avoid electrical hazards
Keep people and pets out of wet areas. Do not use a household vacuum, extension cords or powered equipment on wet flooring. If you suspect an electrical hazard, stay clear and contact the proper utility or emergency professional.
Document the damage
After the area is safe, take photos of the leak and affected surfaces. Note the time the problem was discovered, actions taken and any calls placed. Keep copies of invoices and estimates.
Separate plumbing from restoration
A plumber may be needed to repair the pipe; a restoration provider may assess water removal and drying. Ask each provider to explain what its service covers and whether another trade is needed.
Review estimates before work begins
Ask what is included, how extra work will be approved, whether equipment or monitoring is charged separately and what documentation will be provided at completion.
Related guidance
You may also find our water-removal and drying guides useful when comparing the types of work a provider may recommend.