Call the connection line
Phone: +1 (855) 321-3117
Published call-line hours: Monday–Sunday, 10:00 a.m.–2:00 a.m. Eastern Time (ET). Actual provider availability may vary, and these hours do not guarantee a provider appointment or response time.
What to have ready
It may help to know the property ZIP code, the type of water issue and whether the source is still active. Do not enter sensitive personal details into the ZIP checker; the checker processes only the ZIP code in your browser.
Provider questions
Ask whether the provider handles your type of issue, what its written scope and estimate include, whether it has relevant licensing and insurance, and what additional charges or specialists may be required.
If there is immediate danger
Do not enter areas with possible electrical hazards, structural instability or contaminated water. Contact the appropriate emergency service, utility or qualified professional for the hazard before considering cleanup.